Effective Date: 22 July 2026
Last Updated: 22 July 2026
Vedika Paytech respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share and protect your information when you visit our website, use our digital platform, submit a loan application or interact with our services.
For this Privacy Policy, “Vedika Paytech”, “we”, “us” or “our” refers to Vedika Paytech and its authorised lending partner, service providers and representatives, wherever applicable.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Date of birth, age and gender
- Mobile number and email address
- Residential and business address
- Photograph and signature
- PAN, Aadhaar or other officially valid documents
- Bank account and payment details
- Business, occupation, income and turnover information
- Loan requirements and repayment details
- Nominee, co-applicant, guarantor or reference information
Financial and Credit Information
- Bank statements and transaction information
- Existing loans and financial obligations
- Credit bureau reports and credit score
- Income, cash-flow and repayment-capacity information
- Loan application, sanction, disbursement and repayment history
Device and Technical Information
- IP address
- Device type and operating system
- Browser details
- Login and usage records
- Cookies and similar technologies
- Date, time and duration of website visits
- Device location, where specifically permitted by you
Verification Information
Subject to your consent and applicable law, we may collect or verify:
- KYC and identity information
- Business and employment details
- Address and location information
- Bank account ownership
- Photograph, video or Video KYC records
- Fraud-risk and security information
We will not access your contact list, call logs, personal messages, photographs, media files or other unrelated mobile-phone resources unless specifically permitted by law, genuinely required for the service and separately consented to by you.
2. How We Collect Information
We may collect information:
- Directly from you through our website, application forms, branches or customer-support channels
- Through authorised employees, agents or service providers
- From credit information companies and KYC service providers
- From banks, account aggregators or payment service providers, with your consent
- From government, regulatory or legally authorised databases
- Automatically through cookies, security logs and website technologies
- From co-applicants, guarantors or references identified by you
You must ensure that the information provided by you is accurate, complete and updated.
3. Purpose of Collecting Information
We may process your information for the following purposes:
- Registering and identifying customers
- Processing loan enquiries and applications
- Completing KYC and regulatory verification
- Assessing eligibility and repayment capacity
- Obtaining credit bureau reports
- Preventing fraud, identity theft and misuse
- Issuing loan offers, sanction letters and Key Fact Statements
- Executing loan agreements and completing disbursement
- Managing instalments, collections and repayments
- Providing account statements and customer support
- Sending transaction alerts and service communications
- Handling complaints and grievance redressal
- Maintaining audit and regulatory records
- Complying with legal, tax, RBI, KYC, AML and reporting requirements
- Improving our website, products and customer experience
- Sending promotional communication only where you have provided applicable consent
Your information will not be used for purposes unrelated to the services disclosed to you without obtaining appropriate consent or another lawful basis.
4. Consent
We obtain your consent through appropriate physical or digital methods before collecting or processing personal information wherever consent is required.
Your consent will be:
- Free, specific and informed
- Limited to a clearly stated purpose
- Recorded and maintained securely
- Available in clear and understandable language
- Capable of being withdrawn where legally permitted
You may refuse optional permissions or withdraw consent for optional processing without affecting services that do not require such information.
Withdrawal of consent will not affect processing already completed lawfully. Certain information may continue to be retained or processed where required for an active loan, legal compliance, fraud prevention, dispute resolution or regulatory obligations.
5. Credit Bureau and Third-Party Verification
By submitting a loan application and providing the required consent, you authorise us and the applicable lender to:
- Obtain your credit report from authorised Credit Information Companies
- Verify your KYC, bank, income, business and contact information
- Report loan, repayment, overdue and account information to authorised Credit Information Companies
- Use authorised service providers for fraud prevention, verification and loan servicing
Credit decisions may be based on your documents, business profile, repayment capacity, credit history and internal lending policies.
6. Sharing of Personal Information
We may share your information only where necessary with:
- The regulated lender offering the loan
- Credit Information Companies
- KYC and identity-verification agencies
- Banks, payment gateways and payment-service providers
- Account aggregators, where authorised by you
- Technology, cloud-hosting and cybersecurity providers
- Business correspondents and authorised service providers
- Collection and recovery service providers
- Auditors, legal advisers and professional consultants
- Government bodies, courts, law-enforcement agencies and regulators
- Any person or entity where disclosure is required by law
Service providers are expected to use information only for the authorised purpose and maintain appropriate confidentiality and security.
We do not sell or rent your personal information to third parties.
7. Promotional Communications
With your consent, we may send information about products, services and offers through telephone calls, SMS, WhatsApp, email or other communication channels.
You may withdraw promotional consent by:
- Using the unsubscribe facility provided in the communication
- Contacting customer support
- Updating your communication preferences
- Writing to the Grievance Officer
Withdrawal from promotional communication will not stop important transactional, repayment, security or regulatory messages.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember user preferences
- Improve website performance
- Prevent fraud and unauthorised access
- Understand website usage
- Measure campaign performance
You may disable non-essential cookies through your browser settings. Disabling essential cookies may affect certain website functions.
9. Data Storage and Localisation
Your personal information will be stored through secure systems and authorised service providers.
Where required under applicable RBI directions or Indian law, relevant financial and payment-related data will be stored in India.
Access to information will be restricted to authorised persons based on their role and legitimate business requirements.
10. Data Retention
We retain personal information only for as long as necessary to:
- Process and service your loan
- Maintain the customer relationship
- Comply with KYC, AML, accounting, taxation and regulatory requirements
- Address complaints, disputes and legal claims
- Prevent fraud and maintain security records
- Fulfil contractual and legal obligations
After the applicable retention period ends, the information will be securely deleted, anonymised or made inaccessible, unless continued retention is required by law.
11. Data Security
We use reasonable administrative, technical and organisational safeguards, including:
- Role-based access controls
- Authentication and password controls
- Encryption where appropriate
- Secure servers and networks
- System monitoring and audit logs
- Backup and recovery procedures
- Vulnerability and security assessments
- Employee confidentiality requirements
- Vendor-security controls
- Incident-response procedures
However, no electronic system or internet transmission can be guaranteed to be completely secure. Customers should protect their passwords, OTPs and account information and immediately report suspected fraud.
Vedika Paytech will never ask you to share your OTP, password, PIN or other confidential credentials through an unauthorised channel.
12. Customer Rights
Subject to applicable law, you may have the right to:
- Know what personal information is being processed
- Obtain a summary of the information and processing activities
- Request correction of inaccurate or incomplete information
- Request updating of outdated information
- Request deletion of information where retention is no longer legally required
- Withdraw consent for optional processing
- Opt out of promotional communication
- Raise a grievance regarding the handling of your information
- Nominate another individual to exercise applicable rights in the event of death or incapacity
Requests may be subject to identity verification and applicable legal or regulatory restrictions.
13. Customer Responsibilities
You are responsible for:
- Providing accurate and genuine information
- Updating changes in your contact, address, bank or business details
- Keeping login credentials, passwords and OTPs confidential
- Not allowing another person to access your account
- Reporting suspected fraud, data misuse or unauthorised access promptly
- Obtaining permission before providing another person’s information
14. Information Relating to Children
Our loan products and services are not intended for individuals below the legally permitted age for entering into financial contracts.
We do not knowingly offer loans to children or intentionally collect their personal information for loan processing.
15. Third-Party Websites
Our website may contain links to external websites or services. Vedika Paytech is not responsible for the privacy practices, security or content of independent third-party websites.
Customers should review the privacy policies of such websites before sharing information.
16. Data Breach and Security Incidents
In case of a personal-data breach, cybersecurity incident or unauthorised disclosure, we will take reasonable steps to:
- Contain and investigate the incident
- Reduce possible harm
- Restore affected systems
- Maintain appropriate records
- Notify the relevant authorities and affected individuals where required by law
17. Grievance Redressal
For questions, requests or complaints concerning your personal information, please contact:
Grievance Officer / Data Protection Contact
Name: [Insert Officer Name]
Designation: [Insert Designation]
Email: [Insert Grievance Email]
Phone: +91 9431710000
Address: [Insert Complete Office Address]
Working Hours: [Insert Working Hours]
Please mention your name, registered mobile number, application or loan number and a brief description of your concern.
We will acknowledge and address complaints within the timelines prescribed under applicable law and company policy.
18. Regulatory Complaints
Where a complaint concerns a loan offered by a regulated lender, the customer may first approach the lender’s Grievance Redressal Officer.
Where the complaint is not resolved within the applicable period or the customer is dissatisfied with the response, the customer may approach the appropriate regulatory or ombudsman platform, wherever applicable.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable laws.
The revised policy will be published on the website with the updated effective date. Material changes may also be communicated through appropriate channels.
20. Contact Us
For privacy-related enquiries, contact:
Vedika Paytech
Customer Care: +91 9431710000
Email: [Insert Customer Care Email]
Website: [Insert Website URL]
Office Address: [Insert Complete Office Address]
By using our website or submitting an application, you acknowledge that you have read and understood this Privacy Policy.